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Privacy Policy

Effective Date: 10/09/2025

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Can Ferragut respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a booking, or contact us.

1. Information We Collect

We may collect the following types of information when you use our website or book a stay:

  • Personal Details: Name, email address, phone number, and postal address

  • Booking Information: Dates of stay, number of guests, payment details

  • Payment Data: Processed securely through our payment provider (we do not store card numbers on our servers)

Technical Data: IP address, browser type, device information, cookies (for site functionality and analytics)

2. How We Use Your Information

We process your data only for legitimate purposes, including:

  • Managing and confirming your booking

  • Communicating with you about your reservation, check-in instructions, and property updates

  • Processing payments and refunds

  • Sending important notices regarding policy changes or terms

Improving our website’s performance and user experience

3. Sharing of Data

  • We do not sell or rent your personal data.
    Your information may be shared with:

  • Payment processors (for secure transactions)

  • Property management team (for check-in, cleaning, guest support)

  • Legal authorities if required by law (e.g., compliance with Spanish tourism regulations)

4. Cookies & Tracking

  • Our website uses cookies to:

  • Enable smooth booking functionality

  • Analyze traffic and improve site performance

  • Remember your preferences (such as selected dates or language)

  • You can disable cookies in your browser settings, but this may affect website functionality.

5. Data Retention

We keep your booking data for as long as necessary to fulfill our obligations (e.g., tax reporting, legal requirements) and for no longer than 5 years unless required by law.

6. Your Rights

Under EU GDPR, you have the right to:

  • Access, update, or delete your personal data

  • Request a copy of your information

  • Withdraw consent to marketing communications

  • File a complaint with a data protection authority if you believe your rights have been violated

To exercise your rights, please contact us at [insert email address].

7. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

8. Third-Party Links

Our website may include links to external sites (e.g., Airbnb). We are not responsible for the privacy practices of those websites.

9. Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on this page, with the effective date clearly indicated.

10. Contact Us

For any questions or concerns about this Privacy Policy, you can contact us at:
Email: ina@homeconceptpalma.com
Phone: +34 665 09 23 03

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