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Booking Confirmation & Cancellation Policy

Introduction

​We are delighted that you have chosen Can Ferragut, a private villa in Palma de Mallorca, for your upcoming stay. Our priority is to provide you with a comfortable and memorable holiday experience. To ensure clarity for both parties, we kindly ask that you read the following confirmation and cancellation terms carefully before finalizing your reservation.

Booking Confirmation

  1. Reservation Deposit or Payment

    • A reservation at Can Ferragut is considered confirmed once we have received the agreed deposit or the full rental payment, depending on the terms provided at the time of booking.
       

  2. Written Confirmation

    • Once your payment has been processed, you will receive a written confirmation by email. This confirmation serves as official proof of your booking.

    • The confirmation will include key details such as the dates of your stay, the number of guests, and any additional services agreed upon.
       

  3. Final Payment (if applicable)

If only a deposit is paid at the time of booking, the balance must be settled by the deadline specified in your reservation agreement. Failure to complete the balance payment may result in cancellation of your booking.

Cancellation Policy

We understand that plans can sometimes change. To maintain fairness and transparency, our cancellation policy is designed to protect both our guests and the property.

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  1. Cancellations Made 30 Days or More Before Arrival

    • Guests who cancel their reservation 30 days or more prior to the scheduled check-in date will receive a full refund of the amount paid.

    • Refunds will be processed using the same method as the original payment, unless otherwise agreed.
       

  2. Cancellations Made Less Than 30 Days Before Arrival

    • Guests who cancel their reservation less than 30 days before the scheduled check-in date will receive a 50% refund of the total booking amount.

    • This rule applies even if the cancellation is made 29 days before arrival.
       

  3. No-Show Policy

    • Guests who fail to arrive on the scheduled check-in date without notifying us in advance will be considered a no-show.

    • In this case, no refund will be provided.
       

  4. Special Circumstances

    • If unforeseen circumstances arise (e.g., government restrictions, natural disasters), we will make every effort to assist guests with rescheduling or alternative arrangements. However, refunds will be subject to the above rules unless otherwise agreed.

Agreement

By confirming a reservation at Can Ferragut, the guest acknowledges and agrees to comply with the above confirmation and cancellation policy. This ensures transparency and fairness for both the guest and the property.

We kindly ask each guest to review this policy carefully before booking. Your reservation is a commitment to these terms.

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